Index

The binder index.

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Guides

Staying organized Your first jobs — the admin to set up as you go
You have a few clients and no system yet. You do not need one on day one. You need a few habits, in the order a job happens. This guide walks your first jobs from price to payment. It links the free tool, template or sheet for each step. It also lists four mistakes new owners make.
Quoting Quoting a job you have not seen — photos, ranges, and the re-quote at the door
A client texts three photos and asks how much. A photo shows size and condition, but not what is behind it. This guide shows when a photo is enough and what to ask for. It shows how to write your assumptions into the price. It also covers a rough figure on the phone and a job that does not match.
Staying organized Found a hidden problem mid-job — what to do before you carry on
You lift a floor and find rot. You open a wall and find old wiring. The quote did not cover it. This guide shows when to stop, what to tell the client, and how to price the extra work. It also covers a client who says no and a safety stop. It ends with how to quote so it hurts less next time.
Quoting When the client says yes — booking the job in after the quote
The days between the yes and day one are where jobs slip away. This guide shows how to confirm the yes in writing, give a start date, and ask for a deposit. It also covers when to order materials and what the client must decide first. It ends with what to do when a yes goes quiet.
Staying organized Keeping the client updated — what to say before, during, and while you wait
A client with no news assumes the worst. This guide shows what to send before a job, on the day, and during a long job. It also covers how to ask for a decision and what to do when a client goes quiet. It ends with how much contact is enough.
Quoting Waste and disposal — the tip run, the fees, and who clears up
Every job leaves waste, and taking it away costs time, fuel and fees. This guide shows how to price a tip run in three parts. It also covers three ways to charge, what to say on the quote, and a client who says "leave it". It ends with clean-up and special waste.
Quoting Tools and hired kit — what wears out, what you hire, and who pays
Your tools wear out, and some jobs need kit you hire. This guide shows how to put a replacement fund into your rate. It also covers buying or hiring, hired kit on a quote, and a tool that breaks mid-job. It ends with lending kit and leaving it on site.
Quoting Friends and family work — the price, the paperwork, and the friendship
A friend or family member asks you for a job. Pick full price, a named discount, or a free favour, and say it out loud. This guide also covers the quote, the invoice, a late payment, and work a friend is unhappy with. It ends with saying no without losing the friendship.
Staying organized Fully booked — what to say when your diary is full
A full diary is a good problem, until a late reply or a rushed job shows it. This guide covers what to say to a new client instead of "soon". It covers a short waiting list, who gets the next free slot, and pricing new work when demand is high. It ends with passing the overflow to someone you trust.
Staying organized Off sick — what to do when illness stops your work
One morning you cannot work. This guide covers the first hour: who to tell and what to say. It covers a job left half done, new enquiries, and money while you are off. It ends with what to set up now, before it happens.
Staying organized Working in a client’s home — keys, pets, and what to do if you break something
A client’s home has its own rules. There is a key to return, a dog to work around, and rooms you may not use. This guide covers the questions to ask before the first visit. It also covers keys and codes, a locked door, house rules, and a client who hovers. It ends with what to do when you break something.
Invoicing Fixing a sent invoice — correct the mistake without rewriting the record
BizBinder locks an invoice once you send it. You cannot edit the number and reissue it. The locked record keeps your invoice history honest. This guide sorts five kinds of mistake and shows the fix for each. They are a wrong detail, an overcharge, an undercharge, a duplicate sent twice, and a client who paid too much.
After the job Close out the job — get the client to confirm before you invoice
A job is not finished when the work stops. It is finished when the client agrees, in writing, what was done. This guide walks the five-minute close-out and what to write down. It shows how to list a snag with a date on it. It also covers a client who will not confirm the work before you invoice.
Quoting How far is worth going — price the trip, then set the radius
A working radius is not a fixed number of miles. The same 30-mile drive is easy on a two-day job and costly on a two-hour job. This guide costs the journey in two parts: the van and the hour you cannot sell. Then it shows three ways to carry that cost. The radius then grows or shrinks with the job.
Quoting How long will a job take — work out the parts, then correct the total
Most quotes get the rate right and the hours wrong. A job has parts that are not the work itself: travel, setup, materials, clean-up, and waiting. This guide breaks the job into those parts. Then it shows how to correct the total with your own overrun history, not a feeling.
First contact Where your next job comes from — count it before you spend on it
Most owners cannot say where their jobs come from. So they spend on the loudest channel. List your last 20 jobs and tag each by how it arrived. Count won jobs and money invoiced. Cost each source in money and hours. Then rank them by cost per won job.
Quoting Getting help on a job — what to agree before you start
Hiring a helper for a day and passing a job to another trade are two different moves. Every later choice depends on one question: whose name is on the invoice the client pays? Agree the split first. Price the help properly. Then tell the client in one line.
Staying organized Working hours and boundaries — the hours you answer are the promise
A client cannot see your diary. They judge your hours by when you answer. Set the hours you work and the hours you answer as two windows. Say both in the three places a client looks. Price a real emergency in advance, and hold the line the first time it is inconvenient.
Staying organized Taking time off — price it before you book it
You are not paid for 52 weeks a year. A week off is not a loss to make up later. It is a cost your rate must carry before you book it. Price the weeks off and pick the dates from your diary. Tell people once, and decide what happens to an emergency.
Staying organized The quiet season — plan for the year that is not flat
Every money page on this site prices one job, one client or one invoice. None of them plans a year. Your income has a shape, and the quiet quarter is not a surprise. Measure the dip and cover it from the busy months. Then fill the gap with work you can book in advance.
Staying organized Running late and overruns — what to say, and how to stop the repeat
This site covers a client who moves your date. It says little about the day you run late, the job that overruns, or a postponement you must make yourself. Tell the client early. Name a new time in the same message. Then add one habit so it stops repeating.
After the job Is this client worth keeping? — measure before you decide
The price on an invoice is not what a client costs you. Count the hours you never bill, the extras you give away, and the wait for payment. The real rate can look very different from the number on the job. Measure it. Then reprice, restrict, re-scope, or release.
Quoting Chasing a quote you sent — how long to wait, and when to let it go
A sent quote is not a job. It is a decision that sits in someone else’s inbox, and it has a shelf life. Put an expiry date on it. Chase on a schedule. Close it out when the date passes so your pipeline stays honest.
Staying organized Catch up on your invoicing — the weekly sweep that gets you paid
A finished job is not money until you invoice it. A pile of unbilled work is work you have already done for free. Every day it waits adds a day in front of your own payment terms. Invoice it while the job is fresh.
Quoting Charging for the visit — the quote, the call-out, and out of hours
A measure-up for a quote, a paid diagnosis and the fix that follows can look like one visit. They are not, and only one is normally free. Say the call-out fee and the out-of-hours premium before you go. Hold both when a client pushes back.
Getting paid Payment methods for clients — the fee, the wait, and the risk
Card, payment link, bank transfer, cash, or cheque: each method trades a fee against a wait. It also trades a wait against a risk. Pick with your eyes open. Put the method on the invoice so a client can act on it right away.
After the job Handling a bad review — how to reply, and what to fix in private
A good complaint process and an honest guarantee still leave one question. What do you say once a bad review is live? Sort it into one of four kinds first. Reply where the review is, and fix the real problem somewhere else.
Quoting Who buys the materials — and what changes when they do
You can supply the materials, the client can, or you can work from an allowance in the quote. Each choice moves the guarantee, the waiting, and your own cash in a different direction. Decide which one before the job starts. Do it before a delivery goes wrong.
After the job Going back to fix it — when a callback is free, and when it’s chargeable
A client calls about a job you already finished. Before you agree to anything, work out whose fault it is. Check if it is still inside your guarantee, and what the visit costs you. Then pick from four honest outcomes.
Quoting Holding your price — what to do when a client says it’s too much
A client who says your price is too much may have a real budget limit. Or they may be testing whether you will move. Ask which one it is before you touch the number. Then pick from four honest responses. One of them is not a same-scope discount.
Invoicing Who is actually paying — when the client and the payer are not the same
A business sends you to the job but its accounts department pays. A landlord pays for work a tenant only agreed to. A main contractor books you as one trade of several, and their payment terms rule the job. Confirm the payer before you start, and the invoice practically writes itself once the work is done.
Staying organized Double-booked — how to fix a diary clash, and stop the next one
Two clients expect you at once. That is a commitment problem. The cause is often an unwritten yes, a job that ran long, or a rush job in a full day. This guide shows what to do in the next ten minutes, and the one habit that stops it happening again.
After the job Did this job actually make money?
Every price on this site gets built before the work starts. This page looks the other way. It takes a job you already finished and works out what it paid you.
After the job What to do when a client complains
A complaint is one of the most stressful hours in a solo operator’s week. The client is unhappy, the payment is at risk, and no manager can take it over. How you spend the first hour decides whether it costs you a client or just an afternoon.
Staying organized Cancellations and no-shows — the policy that keeps the diary honest
A hole in the diary costs more than the job would have paid. It is the work you turned away to hold that slot. State one clear policy before anything goes wrong. Then a moved booking becomes a five-minute fix.
First contact Responding to a new inquiry — the reply that keeps you in the running
The job is often decided before a quote exists. It is decided by how fast you reply. It is also decided by whether you ask the right questions instead of guessing a number.
After the job What to do after the job — the follow-up that wins the next one
A paid invoice is not the end of the relationship. It is the moment when the next job, or the referral that brings one, gets decided.
Quoting How to raise your prices without losing clients
Undercharging costs you more than a lost client ever will. Here is how to raise your prices, tell the people who matter, and keep the work.
Staying organized How to keep track of jobs without a spreadsheet
A spreadsheet works until you juggle six jobs at once. Track each job in one place. Then you can see who you are waiting on.
Invoicing How to set up recurring invoices (and stop chasing)
For clients you bill the same way each month or job. Set up the template once and let it repeat every time.
Getting paid What to do when a client won’t pay
A calm, step-by-step plan for a client who ignored every reminder. Learn what to say, when to involve a third party, and when to let it go.
Invoicing Deposits and progress invoices for bigger jobs
How to split a bigger job into a deposit and progress invoices, so you’re never fronting weeks of unpaid work.
Quoting How to price a job so the number holds up
A pricing method that holds up on a real job. It covers your costs, your time, and enough margin that a slow week does not sink the good ones.
Quoting How to write a quote that wins the work (and becomes the invoice)
Put line items, deposits and terms up front. The quote a client signs then becomes the invoice you send, with nothing retyped.
Invoicing What to put on an invoice so you actually get paid
The fields that matter, the ones people forget, and payment-terms wording that heads off a late payment.
Getting paid How to get paid faster, without the awkward follow-up
Set clear invoice terms, follow a reminder cadence that works, and send five copy-paste templates that get invoices paid.

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