Six messages for the first visit. Offer a free quote beside a charged diagnostic look, and say the call-out fee on the phone. Add an out-of-hours premium for an urgent caller. Answer “everyone else quotes for free”. Waive the fee on purpose, or turn down an out-of-hours job. Fill in your details once at the top of this page, and every script below updates.
The first visit causes more confusion than it should. Nobody says out loud which kind of visit it is. A quote visit is normally free. A diagnosis is a paid job in its own right. A weekend call costs more than a weekday one, and it is fair to price it that way. Say so before you go, not after.
These six scripts cover that first conversation. One offers a free quote next to a charged diagnostic visit. One states the call-out fee on the phone. One quotes an out-of-hours premium to an urgent caller. One answers the caller who says everyone else quotes for free. One waives a fee once, on purpose. The last turns down a job that is not worth the out-of-hours premium. Fill in your details once at the top of this page, and every script below updates to match.
The invoice and quote generators and the printables share your name and business. The client, invoice #, amount, and due date stay in these template pages only. The generators and printables do not get them. Both sets stay on this device. We never receive anything you type here. Text still in brackets after you fill in the fields is a blank for each message. Fill it in as you send. See or clear all your saved details on the free tools page.
Hi [Client name], happy to come take a look and quote the job for free. If what you actually need is for me to find the cause of the problem before you decide anything, that is a paid diagnostic visit — [Amount], credited against the work if you go ahead. Let me know which one you are after.
Why it works Naming both options up front lets the caller pick the right one. You do not have to guess which visit they want.
Hi [Client name], thanks for the call. Happy to come out — there is a call-out fee of [Amount], credited to the job if you go ahead. Call me back or text and I will get you booked in.
Why it works Say the fee before you agree to travel, not after you arrive. Then the caller decides with the real number in hand.
Hi [Client name], I can come out [day and time] — that is outside my normal hours, so a [Amount] out-of-hours premium applies on top of the job price. Let me know if that works and I will head over.
Why it works State the premium when you accept the call. Then it is a term the caller agreed to, not a surprise on the invoice.
Hi [Client name], that is a fair question. A quote visit to price the job is free from me too — it is only a paid visit if what you need is for me to diagnose a fault before any work is agreed. Happy to explain the difference on the phone if that helps.
Why it works Separating the free quote from the paid diagnosis answers the real objection instead of just repeating that the fee stands.
Hi [Client name], I will waive the call-out fee this time, since [reason]. Just so it is clear for next time — the usual [Amount] call-out fee still applies after this one.
Why it works Naming the reason and the return to the normal fee stops a one-off waiver from becoming the new expectation.
Hi [Client name], I am not able to take this on [day and time] — I only work out of hours for jobs that cannot wait, and I would rather fit this in properly during the week. Can I book you in for the next few days instead?
Why it works Offering the next available weekday slot turns a decline into a real alternative, rather than leaving the caller with nothing.
You still say the figure and send these yourself. BizBinder does not set your call-out fee or your out-of-hours rate. To keep the fee, add it to the job as a line. When the work is done, “Create invoice” turns the job’s lines into a draft. The draft then carries the fee you added.
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