Scripts for the awkward money and diary conversations.
Chasing a late invoice, following up a quote, raising your rate, following up after the job, telling a client a booking has to move, replying to a complaint — the wording is the hard part, not the math. Fill in your details once at the top of any pack below and every script on the page rewrites itself, ready to copy and send.
The one rule that actually makes these work: send them on a schedule, not on a mood. A reminder that goes out the same way every time reads as a business running normally — one that only goes out when you’re finally annoyed enough reads as personal, and lands that way too.
Working hours scripts, for saying when you answer
Six messages for setting the hours you work and the hours you answer as two separate things — the quote or booking-confirmation line, the voicemail message, the next-morning reply to a late message, a note to a client who always calls late, offering or declining a priced emergency route, and resetting the expectation with a client you have been answering at all hours — fill in your details once at the top of this page and every script below rewrites itself.
Open the pack →Payment reminder scripts, for every stage of a late invoice
Six messages, from a friendly heads-up before an invoice is even due to a firm final notice — fill in your details once at the top of this page and every script below rewrites itself.
Open the pack →Quote follow-up scripts, from “just sent it” to a decision
Six messages for the space between sending a quote and hearing back — a delivery check, a week-later nudge, and scripts for the outcomes nobody enjoys writing, like losing the job or turning one down.
Open the pack →Price increase scripts, worded so clients stay
Five messages for raising your rate — an annual update for a good client, a recurring-contract version, a new-quote framing, a reply to pushback, and a script for letting a client go instead.
Open the pack →Extra work and scope-change scripts, before it becomes a dispute
Five messages for the moment a job grows past the original quote — flagging extra work on site, a small casual add-on, getting a cost approved before you start it, a client-caused delay, and a re-quote after the spec changes.
Open the pack →After-the-job scripts, for the work that follows
Six messages for after the invoice is paid — a same-day thank-you, a review ask (with one nudge, then a stop), a referral ask, a seasonal check-in, and a low-key win-back — fill in your details once at the top of this page and every script below rewrites itself.
Open the pack →New-inquiry scripts, for the first reply and the questions that follow
Six messages for the stretch before a job exists — a same-hour reply that keeps you in the running, the questions that decide if it’s quotable, an honest answer to “what’s this roughly cost,” and a polite way to say no — fill in your details once at the top of this page and every script below rewrites itself.
Open the pack →Cancellation, reschedule, and no-show scripts, worded so the policy holds
Seven messages for a booked job that moves — a confirmation that states the policy up front, a day-before nudge, saying yes to a reschedule, naming a fee without a lecture, and owning it when you’re the one who has to move it — fill in your details once at the top of this page and every script below rewrites itself.
Open the pack →Complaint and refund scripts, for the job that didn’t go right
Seven messages for the most stressful hour in a solo operator’s week — a same-day first reply, the questions that get you the facts, a return visit or a part credit offered plainly, declining a refund without a lecture, and closing the loop once it’s fixed — fill in your details once at the top of this page and every script below rewrites itself.
Open the pack →Agreeing who pays, before the invoice finds out the hard way
Seven messages for confirming the payer before you start — a business’s accounts contact, a letting agent’s property reference, a main contractor’s terms, and the same question run the other way if you’re hiring another trade — fill in your details once at the top of this page and every script below rewrites itself.
Open the pack →Price-pushback scripts, for when a client says it’s too much
Seven messages for the moment a quote gets pushed back on — holding the price and explaining it, offering a smaller job at their number, asking what they actually had in mind, and answering the cash-discount ask — fill in your details once at the top of this page and every script below rewrites itself.
Open the pack →Callback and guarantee scripts, for the visit after the job is finished
Seven messages for the return visit — booking the look, confirming a free fix inside your guarantee, pricing one that isn’t covered, claiming a failed part against its supplier, and naming damage that wasn’t from your work — fill in your details once at the top of this page and every script below rewrites itself.
Open the pack →Materials and parts scripts, for who buys what and when
Seven messages for the materials side of a job — confirming who supplies what at quote stage, asking for the money up front, flagging a supplier price change before you order, setting the lead time, and telling a client their own delivery arrived wrong — fill in your details once at the top of this page and every script below rewrites itself.
Open the pack →Review reply scripts, for a review that is already live
Six replies for a review that’s already posted — a fair criticism, one with the facts wrong, a one-star with no text, a private follow-up, a review from someone you never worked for, and a good review — fill in your details once at the top of this page and every script below rewrites itself.
Open the pack →Payment details scripts, for how the money arrives
Six messages for how a client actually pays — naming the methods on a new quote, the pay-on-the-day line, asking a transfer client for the invoice number, offering a payment link, and turning down a cheque — fill in your details once at the top of this page and every script below rewrites itself.
Open the pack →Visit and call-out scripts, for the first visit before a job exists
Six messages for the first visit — a free quote alongside a charged diagnostic look, the call-out fee said on the phone, an out-of-hours premium for an urgent caller, the answer to "everyone else quotes for free," waiving the fee on purpose, and turning down an out-of-hours job — fill in your details once at the top of this page and every script below rewrites itself.
Open the pack →Invoicing catch-up scripts, for clearing a backlog
Six messages for a job that finished a while ago and was never invoiced — a plain late invoice, a statement covering several jobs at once, confirming extras before you bill them, asking for a missing detail, confirming sign-off, and telling a client the invoice is on its way when you already know it is late — fill in your details once at the top of this page and every script below rewrites itself.
Open the pack →Turning work down — scripts for the job you should not take
Six messages for turning down work: a new job with no reason given, a job outside your trade, an out-of-hours call-out, more work from a client who already has all of your time, and closing an arrangement down — with notice, and without an unpaid invoice left behind.
Open the pack →Delay and overrun scripts, for the day the hold-up is yours
Seven messages for the day you are the one running late, over, or blocked — running late today, an overrun into tomorrow, a postponement, weather, a late part, another trade not finished, and the apology after you miss a slot — fill in your details once at the top of this page and every script below rewrites itself.
Open the pack →Quiet season scripts, for booking work before a quiet stretch arrives
Six messages for booking work into a quiet stretch before it arrives — an annual service that is due, a standing maintenance plan, a free slot, a postponed job, confirming your next appointment early, and a spare-capacity note to a fellow tradesperson — fill in your details once at the top of this page and every script below rewrites itself.
Open the pack →Time off scripts, for telling clients before you go
Six messages for taking time off — early notice to a client with work booked either side, a note to a client mid-job, an away reply to a new enquiry, offering the slot before or after the break, asking another trade to cover, and the note that re-opens your diary — fill in your details once at the top of this page and every script below rewrites itself.
Open the pack →Everything here is free and ungated — no signup, no early-access form, nothing behind a wall. Fill-in-once values live only in your browser’s local storage; nothing is sent to us or saved anywhere else. Want the right one sent automatically, on schedule, without you opening your email? That’s what BizBinder does.
Get early access →