Fake Review
A fake review comes from someone who was never actually your client — a competitor, a mistaken identity, or someone with no real job behind the claim. It’s one of the few kinds of bad review a platform will actually remove.
What it means
Every platform’s own rules ban a review from someone who never used the business, which makes a fake review the one genuine removal route this cluster covers. The test is simple: can you find a booking, an invoice, or any record that matches the name or the story in the review? If not, it’s flaggable.
A fake review is a different problem from an unfair one. An unfair review comes from a real client who read the job differently than you did, and that one stays up, however wrong it feels. A fake review comes from someone who was never in the job at all.
A one-star review names a job on a street you’ve never worked on, from a name that matches nobody in twelve months of invoices. You flag it through the platform’s own process, citing the mismatch, rather than replying to it as if it were a real complaint.
Assuming any bad review you don’t recognize must be fake, and flagging every low rating on that guess — most bad reviews are real, just unwelcome, and flagging a genuine one wastes the platform’s patience with your account.
General information, not legal or tax advice — rates and rules vary by place; check yours. See our terms for the full version of this note.
See also
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