Key-Holding
Key-holding is keeping a spare key or an access code for a client’s home between visits. Record who holds each key. Keep the code off the tag. Return the key when the work ends.
What it means
A key lets you into a client's home when nobody is there. Cleaners, gardeners and dog walkers often hold keys for regular clients. The client trusts you with their home. Write down each key you hold and where you keep it.
Keep the alarm code away from the key. A tag with an address and a code gives a stranger full access. Put the code on the client's record. Never write it on the key.
Give the key back when the work ends. Do this before the client asks. A forgotten key in your drawer is a risk to someone else's front door.
You hold keys for six regular clients. Each key has a plain tag with a first name only. There is no address and no code on it. The client's notes say: key held, code 2274, spare with the neighbour at number 12.
Writing the alarm code on the key tag. If you lose the key, you lose the code with it.
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