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Quoting

Free Estimate

The short answer

A free estimate is a quote visit you don’t charge for, because winning the job pays you back for the time. It stops being free once the visit stops being a sales call — a long drive, a paid diagnosis, or a caller who never plans to hire anyone.

What it means

Quoting for free is normal, not a favor. If you win a fair share of the jobs you quote, the visits that don’t convert are covered by the ones that do — the same way a shop doesn’t charge for letting you browse. That math only holds while the visit is genuinely a sales call.

It breaks down in three cases: the drive is long enough that a lost job costs you real money, the client actually wants a diagnosis rather than a quote, or the caller is collecting several free visits with no intention of hiring anyone. None of those is really "asking for a quote" — charge a call-out fee for the first and third, and price the second as its own paid visit.

For example

You quote a fence repair for free, a five-minute look that costs you fifteen minutes of driving. You win most jobs like it, so the free visits pay for themselves. A caller forty minutes away, asking for the same free look, is a different trade-off — a call-out fee protects the trip either way.

The mistake to avoid

Treating every request to "come take a look" as the same free visit, without asking whether the caller wants a price or a diagnosis — then eating the cost of an hour spent finding a fault nobody agreed to pay for.

See also

Want this handled automatically?

BizBinder keeps quotes, invoices, deposits, and reminders in one binder, so using the right term is the least of it — the underlying habit runs itself.