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Quoting

Free Estimate

The short answer

A free estimate is a quote visit you give at no charge, because winning the job pays you back. Charge for the visit if it is a long drive, a diagnosis, or a caller who will never hire.

What it means

Quoting for free is normal. Suppose you win a fair share of your quotes. The jobs you win pay for the visits that do not convert. A shop works the same way when it lets you browse for free. That math only holds while the visit is a real sales call.

It breaks down in three cases. The drive is long enough that a lost job costs you real money. The client wants a diagnosis and not a quote. Or the caller collects several free visits and plans to hire no one. None of those is "asking for a quote". Charge a call-out fee for the first and third. Price the second as its own paid visit.

For example

You quote a fence repair for free. It is a five-minute look that costs you fifteen minutes of driving. You win most jobs like it, so the free visits pay for themselves. A caller forty minutes away asking for the same free look is a different trade-off. A call-out fee protects the trip either way.

The mistake to avoid

Treating every request to "come take a look" as the same free visit. Ask whether the caller wants a price or a diagnosis. Otherwise you may spend an hour finding a fault nobody agreed to pay for.

See also

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